For Staff
Holistic Care Staff Training
Introduction
Customer service workers, support workers and community wellness staff are daily trying to meet the needs of clients. This may include offering additional supports to families and the wider communities.
There is increased mental health concerns arising in families that also have an ongoing impact on students. The most recent National Survey of Mental Health and Wellbeing*, a community survey of 8,841 people aged 16-85 years of age, living in private dwelling across Australia, found that one in five (20%) had a common mental illness: anxiety, depression and/or substance use, at some time during the previous 12 months. This means that one in five Australians aged 16-85 experience some form of mental illness in any year. This is equal to 3.2 million people.
A mental health problem is not always a diagnosed illness but may be severe enough to warrant crises such as impaired daily functioning and/or having thoughts of suicide. Whole People provides staff training and resources to equip staff dealing with these matters.
Holistic Care Training and Development Program
To understand how to best support people, it’s important to look at appropriate care responses in a holistic manner. Mental health illness and issues are known to be comorbid with trauma and other negative life experiences that have an impact on the whole self and impairs daily function in some capacity (physical, emotional, social, and spiritual). Responding to such issues will also have an impact on the responder, therefore understanding how to manage stress and emotional strain on the self is important to ensure support and client services can be maintained.
*Australian Bureau of Statistics. 2007 National Survey of Mental Health and Wellbeing Summary of Results. (Document 4326.0) Canberra: ABS; 2008.
The holistic care training and development program will address the following:
Trauma Informed Care
Mental Health Response (Tailor made or Mental Health First Aid Course)
Referral
Values Based Self-Care
Compassion Fatigue
Mandatory Reporting Training (DHS certification – Separate unit/day)
Holistic Care Staff Training Model*:
Mental Health Response:
Anxiety
Depression
Substance Use
Suicidal Ideation
Age-appropriate mental health promotion
Referral guidelines
Values Based Self-Care:
Values toolbox: stress inventory
Values-based strategies
Strengths based approaches
Compassion Fatigue:
Signs and symptoms
Response
Trauma Informed Care:
Creating safe environments
Trauma informed practice
The neurological effect of trauma
Crisis response
Duration: 6 hours
*Participants receive a Certificate of Completion
